Served as a single focal point between the the dealership organization and the manufacturer regarding the warranty issues, warranty Claims.
Manage databases of all records related to the repairs of the vehicles which fall under warranty.
Manage proper storage and delivery of warranty parts to the manufacturer.
File warranty claims in a timely manner and the update of the database.
Provide best possible service to the customer.
Maintain positive interactions and good working relationship with other departments and colleagues.
Operational
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.
Receives and handles all inquiry calls from the customer regarding warranty claims and warranty issues.
Give attention to the customer concern while receiving calls, complains in connection with warranty.
While maintaining database, record all necessary information, customer name, vehicle no., address, contact no, e-mail address etc. or in the format as prescribed by the company/ manufacturer.
Maintain Register of the warranty claims and update the register after the claims are settled.
Store the parts replaced under warranty and make necessary arrangements for storing the parts as per the manufacturers guideline.
Send the exchanged parts under warranty to the manufacturer as per the instruction from the manufacturer.
PDI Reports should be raised on a daily basis and send back to the company (If Necessary)
Ensure that free service coupons are duly filled up and send to the manufacturer in a timely basis.
Report service manager in a timely manner about the overall status of the warranty claims, free servicing and pending claims.
Coordinate with the manufacturer for the timely and immediate payments of the warranty claims.
Personnel
Other Duties
Responds to changes in function and procedures in the area of Warranty works as per the guideline provided by the organization and the company.
Have through understanding of working procedures of the industry.
Puts forward suggestions to the management in relation to the Work Quality and
Work Performance.
Have an understanding of and adhere to the organization's rules and regulations.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Job Specification
Apply Instructions
HR DEPARTMENT: ramesh@ford.com.np
This Job is expired. The Company is no longer accepting applications for this position.
