Virtual Assistant

Job Description

Role Description

This is a full-time on-site role as a virtual assistant at Kiotel by virtual desk in Kathmandu. The Virtual Assistant will be responsible for managing administrative tasks, checking in guests, providing customer support, scheduling appointments, and assisting with general operations to ensure efficient workflow.

Qualifications:

• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and basic computer skills
• Experience in customer service or administrative support
• Ability to multitask and prioritize tasks effectively
• Knowledge of office equipment and procedures
• Attention to detail and problem-solving skills
• Fluency in English language

Job Specification

Responsibilities:

• Greet guests virtually, assist with check-ins, and handle reservation processes.
• Stay updated with hotel rates across platforms such as Expedia, Booking.com, and Hotels.com.
• Perform Night Audits to ensure all end-of-day processes are completed accurately.
• Remain attentive and visible on the screen during shifts to provide real-time support.
• Collaborate with Property Managers to coordinate and execute various tasks effectively.
• Learn and utilise different Property Management Systems (PMS), including the Kiotel software, to enhance operational efficiency and skills.

Please Note:

While the above tasks outline the primary responsibilities of this role, this Job Description may vary slightly across different properties. Additionally, not all tasks may be listed in this description, and you may be required to take on assignments that are not explicitly mentioned here.

Why This is Important:

As an hourly-paid employee, you are expected to dedicate your shift to company-related tasks. When “Responsibilities” are not being actively performed, you may be assigned additional responsibilities by your supervisor to support operational needs.

This flexibility ensures that you contribute meaningfully to the company throughout your shift and adapt to the dynamic nature of the role.