Vendor support call center Manager

Job Description

Job Description

• Manage Seller Support Team of 6-10 people including new vendor onboarding, issue resolution and outbound calls
• Drive overall assortment growth of the categories through expansion of current seller assortment as well as identifying, prospecting & recruiting new vendors
• Increase sales and orders by handling Daraz’s price position and initiating renegotiation of pricing on strategic sellers and products within the category.
• Develop and execute category-based promotional campaigns in alignment with overall promotions to boost sales of the category.
• Analyse data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.
• Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilment orders on time
• Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets

Qualification required

• Bachelor's degree in business or engineering disciplines from top university
• 1-2 years of experience of managing call center is highly valued.
• Alternatively, 1- 2 years of experience in a managerial role in banking, consulting, sales or marketing
• Highly data-oriented and comfortable with numbers
• Proficient in Excel - lookups, pivot-table, data visualization and so on

What we offer

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Apply Instructions

Email with your CV as an attachment to hr@daraz.com.np. Your email needs to serve as a cover letter Include in the subject field of the email the title of the job you are applying for If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information .

This Job is expired. The Company is no longer accepting applications for this position.