Technical Officer

Laxmi Intercontinental Pvt. Ltd.
Location: Pokhara
Salary: Negotiable
Posted Date: 2025-01-21 Deadline: 2025-01-31 (9 days left)
  • Nos. of Opening : 1
  • Location : Pokhara
  • Salary : Negotiable
  • Category : Engineering - Mechanical/Automobile
Job Description

Key Responsibilities

  1. Vehicle Inspection & Diagnostics:

    • Perform thorough inspections of commercial vehicles to identify maintenance and repair needs.
    • Utilize diagnostic tools to troubleshoot and resolve technical issues effectively.
  2. Service Process Management:

    • Oversee and coordinate the service process to ensure timely and efficient vehicle servicing.
    • Monitor workflow and allocate tasks to service technicians based on expertise and workload.
  3. Quality Assurance:

    • Ensure all maintenance and repair work meets the highest quality standards.
    • Conduct post-service quality checks to confirm repairs are completed accurately.
  4. Technical Expertise & Support:

    • Provide guidance and technical support to service technicians for complex issues.
    • Stay updated on the latest automotive technologies and diagnostic tools relevant to commercial vehicles.
  5. Customer Interaction:

    • Communicate with customers to understand their service needs and provide updates on repairs.
    • Address customer concerns promptly and professionally, ensuring high satisfaction.
  6. Team Collaboration & Training:

    • Work closely with the service team to foster a collaborative and efficient work environment.
    • Train and mentor junior technicians to enhance their skills and knowledge.
  7. Reporting & Documentation:

    • Maintain accurate records of service activities, including inspection reports, repair details, and customer feedback.
    • Prepare and submit periodic reports on service performance and areas for improvement.

Job Specification

Qualifications:
-Bachelor’s degree/diploma in Mechanical Engineering, Automotive Technology, or a related field.
-3+ years of experience in automotive service or repair, preferably with commercial vehicles.
-Strong knowledge of commercial vehicles and diagnostic tools.
-Excellent problem-solving and communication skills.
-Ability to work well under pressure and in a team environment.

Apply Instructions

Interested candidates are encouraged to send their updated CV along with a cover letter to vacancy@laxmiautocomp.com and please mention the position title in the subject line of the email.
Only shortlisted candidates will be contacted for further process.

Organization Summary

Laxmi Intercontinental Pvt. Ltd is the sole authorized distributor of Hyundai Motors since February 2009. After the acquisition of distributorship in 2009, Laxmi Intercontinental started working in the imports and sales of various Hyundai car models. Currently, it has 12 car models across segments namely Santro, Grand i10 NIOS, i20, Aura, Venue, Verna, All New Creta, Tucson, Santa Fe, Palisade, Ioniq Electric and Kona Electric.

It is currently a key player in Passenger Car Segment in Nepalese automobile market, and we are proud to deliver high quality Hyundai cars and offer better mobility solutions to our valued customers. In Nepal, Hyundai vehicles have been able to win hearts of many and are known for durability, reliability, fuel efficiency, after sales service along with BEST RESALE VALUE. We not only aim to provide better car, but also quality after sales service to our valued Hyundai customers-we consider customer’s satisfaction as our top priority. For this, we have established state-of-art showrooms and technologically-superior after sales service facilities which are at par with Hyundai’s global standard in all major cities across Nepal.

The company’s main objective is to provide state-of-the-art service facilities with certified technicians, to its valued Hyundai customers. It focuses not only on sales of Hyundai vehicles but also on retention of existing customers by delivering quality after sales service. For these purposes, various showrooms and service centers across Nepal have been opened.

Company’s After Sales Service & Parts facilities follow Hyundai’s Global Auto Servicing offering the full range of after sales services through its high tech equipment and well trained certified technicians. With the sole intention of providing customers an improved service in terms of quality, space and ambience where they feel a pleasurable buying experience, showrooms have been opened at locations inside as well as outside Kathmandu valley.

To provide better customer service we empower our staffs with different kinds of training. The first of its kind in Nepal, and in South Asia, our Hyundai Training Academy at Lalitpur offers training in all discipline including Sales, After Sales Service, Marketing, Customer Relationship Management, and Product Training. The academy supports Laxmi Hyundai’s aim of ensuring complete customers satisfaction through wholesome customer service.

The new 3S Center focuses on Sales, Service and Spare parts to enhance Hyundai Motor’s network presence in different places. Understanding the needs of customers, Hyundai Genuine Spare parts are available at these showrooms along with exclusive customer lounge and resting facility for drivers.

In order to capitalize growing automobile market, the company has established 12 dealers in major cities of Nepal such Pokhara, Butwal, Bhairahawa, Dang, Biratnagar, Birtamod, Dhangadhi, Itahari, Nepalgunj, Bharatpur, Hetauda and Birgunj.

Industry Type Automobiles and Parts
Location Kathmandu, Nepal
Organization Size 100+
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