Job Description
Company Overview:
Pioneer Associate Pvt. Ltd is a Software development company based in Hariharbhawan, Lalitpur, specializes in customized software development, ERP, CRM, and web designing & amp; development. We have evolved sound delivery models and business strategies to deliver high-quality and cost-effective solution to our clients to meet their goals and perform better.
Position: Support Service Manager (Digital Payment)
Position Grade: 8
Duty Station: Pulchowk, Hariharbhawan, Lalitpur
Starting Salary: 40K+
Job Responsibilities:
- Improve customer service experience especially in digital payment, create engaged customers and facilitate organic growth.
- Take ownership of customer’s issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards the mission and vision.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports related to customer support.
- Recruit, mentor, train, monitor and develop customer service agents/sub-ordinates and nurture an environment where they can excel through encouragement and empowerment.
- Recommends improvement area and features to the products or services to fulfill customer needs.
- Planning and involve in the testing of software solution.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize available assets to the best to achieve qualitative and quantitative targets.
- Develops and maintains emergency and contingency plans to address difficult situation in terms of technical failure of environment constraints.
- Monitors the system and takes appropriate steps to address security breaches if necessary.
- Maintain an orderly workflow according to priorities.
Job Specification
Job Specification:
- Bachelor’s Degree in IT or related field is required; Master’s Degree in any discipline is desirable.
- A minimum of 2 years of progressively responsible working experience as a Customer Service Manager, Retail
- Manager, Assistant Manager or senior position related to customer support for software solution or digital payment.
- Experience in providing customer service support or digital payment support help desk in past; Working experience in MFI’s or Co-operative software solution support, good knowledge of account and finance will be an added advantage.
- Excellent knowledge of management methods and techniques is required.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead the team.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Sound knowledge of MS Office Package, MS SQL Server management and query, relation database management and troubleshooting.
- Proficiency in English and Nepali reading and writing.
Apply Instructions
The applicants are requested to send their resume along with cover letter within 6th Jan, 2021 the following email id: hr@cosys.com.np.
Only short listed candidates will be contacted for the further process of recruitment.
The candidates are suggested to go through the following link regarding the overview of the TOR http://bit.ly/3rkY5rO
This Job is expired. The Company is no longer accepting applications for this position.
