PURPOSE OF POSITION:
To handle and manage all incoming and outgoing correspondences circulated by the National Office and Field Office APs in compliance with World Vision’s Global Standards and technical requirements. This position would be focused in smooth management of all sponsorship correspondences that will enable Field Office to maintain timely and quality communication with sponsors and children. This is an office-based position but will involve frequent visits to the districts and communities for monitoring and capacity building of Partner Non-Government Office staffs.
KEY RESPONSIBILITIES:
Ensure sponsor gifts/letters sent from NO are collected from respective postal services and acknowledge the shipment
Sorting out the mails received from NO as per Support offices and APs
Verify the Data entry of Horizon for all sponsor letters/cards and gifts
Verify the CCF reports, pack all the Sponsor letter/card/gifts/Bulk cards and dispatch to respective APs via courier/field transport aligned
within standard turnaround time.
Maintain courier dispatch log sheet at FO for sent sponsor letter/card/gifts/bulk cards, CEW, APR and SG cards as soft copy.
Know correspondence standards, timeline and technical requirements and ensure all correspondences are meeting the standards.
Translate child’s letter into English.
Maintain confidentiality of address of sponsors and children and make sure these are not exchange unless and without mutual agreement
between NO and SO
Assist the process of reconciliation data & discrepancies on SL, GN and queries in NO and APs.
Ensure delivery of 100% APR and SG cards and CEWS on standard timeline.
Ensure all the Digital Correspondences are processed on time with quality assured
Provide orientation to sponsorship coordinators/PNGO field mobilisers on correspondence standards
Provide orientations to sponsorship coordinators/PNGO field mobiliser on making correspondence process fun and meaningful to children.
Good coordination and collaboration with finance, SCM, General post office and courier for smooth and quick service.
Management of internal and external relationships required in sponsorship operations that facilitates the satisfaction of children, families,
communities and sponsors/donors.
Performance review completed and personal development plan achieved
Updated knowledge through training, study of related documents and visiting WV central.
EDUCATION, ABILITIES AND EXPERIENCE REQUIRED:
Plus two pass or running Bachelors in any discipline- Essential
Bachelors degree in any discipline- Preferred
Understanding of development concepts- Essential
Good time management and organizing skills- Essential
Computer Skills on Ms word, Ms excel and PowerPoint- Essential
Skill on Nepali and English typing- Essential
Skill on Nepali to English and English to Nepali translation- Essential
Training and facilitation skills- Essential
Networking and influencing skills- Essential
In-depth understanding of Sponsorship standards and processes- Preferred
Skill on web-based data base- Preferred
Report writing skill- Essential
Proven experience as a team player
Ability to articulate and implement standards and procedures- Preferred
Innovation and creativity to have fun and meaningful activities for children- Preferred
Minimum1 year experience in child focused organization- Preferred
World vision experience - Preferred
Experience with sponsorship organization - Preferred
WORK ENVIRONMNET:
Full adherence to World Vision Child Protection & Adult Safeguuarding, Code of Conduct and Conflict of Interest policies.
World Vision International Nepal is committed to diversity and inclusion within its workforce, and encourage candidates of diverse background, women and differently abled, to apply. Only short-listed candidates will be called for the subsequent selection procedure. WVIN reserves all rights to qualify/ disqualify applications in any case.
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World Vision International Nepal (WVIN), an international Christian relief, development and advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice,