Responsible to coordinate and supervise spa staff, including massage therapists, estheticians, nail technicians, attendants and concierge.
Responsibilities:
Develop a highly motivated team able to create the most effective organization, service and product for the Spa and congruent with other areas of the Hotel.
Leads by example through performance level, the focus on quality, the cheerleading for the goals and vision of the Spa Prana.
Be a proactive communicator, an initiator and highly organized.
Ability to satisfactorily communicate (verbal and written) with guest, co-workers and management.
Able to effectively interact with people from diverse cultural and ethnic backgrounds.
Ability to respond to common inquiries or complaints from customers and associates.
Responsible for management of schedules and payroll.
Responsible for coordinating training, ensuring a sound on-boarding process for new associates.
Ability to calculate figures and amount such as discounts, interest, commissions, proportions and percentages.
Assist Director of Spa, establish and implement operating policies, concepts and procedures for the Spa Prana.
Assist in the creation and implementation of marketing plans and working with management staff in achieving operational goals.
Assists with meeting or exceeding the financial goals of the department.
Participate in Spa promotion and public relations.
Generates and implements creative new approaches to providing quality guest experience and services. Is responsible for the continuous improvement of guest satisfaction scores in the Spa Prana.
Job Specification
A minimum two years leadership experience in a hotel, resort and/or spa environment is required. Previous spa management experience strongly preferred.
Previous cash handling and inventory experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems with developed computer proficiencies.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to think clearly, quickly and make concise decisions.
Ability to work well under pressure, managing a high volume of reservations and guest requests.
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Able to set priorities for the spa team and provide feedback to others that enhances performance.
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
Apply Instructions
To apply, send us your resume at hrd@voith.com.np
This Job is expired. The Company is no longer accepting applications for this position.
