Refund members and issue credits and alert Customer Service Manager about questionable refund/credit requests
Provide weekly reporting to manager on Customer Service activity
Production/Imaging Responsibilities:
Update live site and assist in headline/imaging change requests to verify images are both high quality and on-brand
Create promotional emails as well as social media
Cross check images with contract & inventory sheet to confirm all products and colors are included; collect images from sales manager when a perk is closed
Job Specification
Strong affinity for people and ability to get along with anyone and everyone
Excellent written and communication skills
Exceptional problem solving skills
Ability to be resourceful, troubleshoot problems, and think proactively to anticipate needs and avert future issues
Thick skin when handling irate customers
Tech savvy and able to understand the basic workings of ecommerce platforms; experience with Zendesk, Magento or related systems a plus
Excellent organizational skills, multi-tasking skills and attention to detail
Ability to work independently and make decisions with minimal supervision
Some basic accounting experience a plus
Apply Instructions
Interested candidate can send their CV at fatafatt.official@gmail.com
This Job is expired. The Company is no longer accepting applications for this position.
