Functions:
- Service as first- line of contact and communication link between customer and dealership during the service process.
- Performed write-up of repair orders with clear understanding of customer concern and ensure timely and accurate completion of repairs.
- Vehicles handover with proper explanation of job and price charged.
Roles and Responsibilities:
- Receive customers at the service reception at appointed time and take the customer through interactive reception process.
- Listen to customer concerns and probe for the best for better understanding of the concern while carrying out interactive process.
- Complete the job card with estimate and mode of payment.
- After completion of the repair works, check the vehicles to ensure all jobs are attended and close the repair order.
- Explain the invoice and jobs carried out to the customer.
- Update the work scheduling board on regular basis in coordination with floor supervisor.
- Keep the skills inventory and updated timing chart for all the technicians always as a ready reckoner and update periodically.
• Experience: 1 year in automotive service advising field
• Good communication and interpersonal skills
• Team player with positive and helpful attitude
• Hospitality management aptitude
• Excellent computer skill with experience in automotive software
HR DEPARTMENT: ramesh@ford.com.np