Vianet Communications - Recent Job Vacancy Nepal

Job Duties & Responsibilities:

Conduct comprehensive evaluations of sales interactions, including phone calls, live calls, emails, and other sales-related activities.
Assess the quality, effectiveness, and adherence to sales processes and strategies.
Evaluate sales representatives’ product knowledge, communication skills, objection handling, and adherence to compliance and ethical guidelines.
Identify areas of improvement in sales performance and provide actionable feedback.
Prepare regular reports summarizing quality assurance findings, trends, and recommendations.
Analyze data and performance metrics related to sales activities, conversion rates, and customer satisfaction
Track and monitor sales performance against established targets and benchmarks.
Identify patterns or recurring issues to support continuous improvement efforts.
Collaborate with sales and billing team leaders to identify process inefficiencies and areas for improvement.
Propose and implement process enhancements to optimize the customer support experience.
Provide feedback and coaching to sales associate experts to improve their sales skills, product knowledge, and customer engagement.
Deliver training sessions on sales techniques, objection handling, sales methodologies, and product updates.
Identify training needs and collaborate with the training team to develop or update training programs for sales representatives

Skills and Knowledge:

Strong knowledge of sales techniques and best practices.
Excellent attention to detail and ability to analyze sales interactions effectively.
Strong verbal and written communication skills.
Proficient in using CRM systems.
Ability to provide constructive feedback and coaching.
Ability to work independently and as part of a team.
Strong problem-solving and critical-thinking skills.
Ability to multitask and prioritize in a fast-paced sales environment.
Familiarity with sales metrics and performance tracking.
Excellent organizational and time management skills.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10