Vianet Communications - Recent Job Vacancy Nepal

Job Duties & Responsibilities:

Monitor sales and billing unit operations to ensure adherence to service level standards and company/department policies and procedures.
Measure agents’ KPIs and work on effective intervention plans.
Conduct regular review of all the agent’s performance and organize training sessions for under performers.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Assists with taking agents’ calls if they can’t handle the call.
Brief new product and features to all the agents.
Remain available at all times for agents’ questions and concerns.
Hand the calls from customers who wish speak to a Supervisors/Team Leads for whatever reason.
Monitor numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.
Review all call reports.
Meet with Supervisor / AM / HOD to report the progress and current issues
Provide helpful feedback and positive communication to motivate all the agents.
Run regular agents huddle
Keep up to date with industry news.
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
Ensure adherence to the company’s policies and procedures
Keep senior management informed about recurring issues or problems
Provide constructive feedback to improve sales and conversions.

Number of Vacancy(ies): 1

Qualification: Bachelors completed in Management/Marketing

Experience: 1 year + Experience on Sales and Billing or Similar role

Contract of Employment: Full-time

Job Location: Jawalakhel, Lalitpur

Skills and Knowledge:

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10

Vianet Communications
Deadline 2025-01-24

Sales & Billing Team Lead Mid Level