Vianet Communications - Recent Job Vacancy Nepal

Job Duties & Responsibilities:

Measure agents’ performance with KPIs.
Assists with taking agents’ calls if they can’t handle the call.
Brief new product and features to all the agents.
Keep track of employee attendance, and make sure work procedures are complied with organization policy.
Assist in hiring and onboarding new employees.
Prepare daily, weekly and monthly performance reports.
Remain available at all times for agents’ questions and concerns.
Handle calls from customers who wish to speak to a supervisor for whatever reason.
Monitor numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.
Review all call reports and disposition of the respective unit.
Maintain agent’s attendance records.
Train new call center agents.
Meet with HOD to report the progress and current issues
Provide helpful feedback and positive communication to motivate all the agents.
Run regular staff meetings with all the agents
Keep up to date with industry news.
Communicate any company policy and procedure changes to the agents.
Ensure adherence to the company’s policies and procedures
Keep senior management informed about recurring issues or problems.
Prepare monthly, quarterly and annual reports
Set targets and goals for the week, month and year.
Provide constructive feedback to improve sales and conversions. Receive and report on all sales leads
Receive and report on all sales leads

Number of Vacancy(ies): 1

Qualification: Bachelors in Management/Marketing

Experience: Experience as a supervisor in ISP and proven experience in Sales

Contract of Employment: Full-time

Job Location: Jawalakhel , Lalitpur

Skills and Knowledge:

Able to build effective working relationships with a variety of people at all levels
Conflict resolution skills
Tactful and diplomatic
Must promote a collaborative environment within and across support teams.
Customer focused
Must be effective with oral and written communication and be able to present technical concepts in an informative way to staff.
Active Communicator
Enthusiastic and Problem Solver
Ability to work as part of a team to achieve individual and team results

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10