Call center agents deal with customers via telephone, Internet, and e-mail. They work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to their customers.
Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. They must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Contact Details: 01- 4248846 Call/Visit our office during the office hours (9-5) or you can e-mail your CV at roseena.khadka@gmail.com Note-We also provide you with transportation allowance and meal.
