Identify & Troubleshoot issues of Network switches, ONU, STB, remotes, adaptors, wireless devices, Access point, etc.. including its hardware, software, and connectivity problems.
Perform component-level repairs on ONU & STB, Network switches, remotes, adaptors, circuit boards.
Replace faulty capacitors, resistors, ICs, transistors, power supply units, LAN ports, and fiber connectors Perform repair, maintenance, and replacement of faulty parts to restore functionality.
Configure devices and test them for proper operation, ensuring they meet performance standards. Use diagnostic tools (multimeter, oscilloscope, logic analyzer, etc.) to pinpoint defective components.
Maintain accurate records of all repairs, replacements, and configurations performed, including the causes of failure and solutions applied.
Work closely with other technical teams and departments to resolve devices issues and ensure customer satisfaction.
Conduct regular inspections of repaired mention devices to ensure they meet quality standards before they are returned to branches/ warehouse or put into service.
Monitor and manage parts inventory, ensuring that necessary components are available for repairs.
Keep up to date with the latest technologies and trends in mention devices, including firmware updates and software patches.
Job Specification
QUALIFICATIONS & REQUIREMENTS
SLC completed or relevant technical training, certifications, or experience in a related field.
Ability to analyze issues, identify root causes, and implement effective solutions.
Excellent verbal and written communication skills.
Ability to prioritize tasks, manage time effectively, and meet deadlines.
Ability to work accurately and meticulously, ensuring quality workmanship.
Ability to provide excellent customer service and build positive relationships.
