Operational Manager Senior Level

Job Description

A Hotel Operations Manager is responsible for all aspects of a hotel to make sure that it is running smoothly and making profit.  Some of the departments that a Hotel Operations Manager oversees include the front desk, housekeeping, human resources, and food service.  The Hotel Operations Manager is also in charge of making sure that the guests have a positive experience and will want to stay again.  Part of this includes dealing with guests personally including any complaints that arise.

Job Specification

1. Responsible for overall planning, design, monitoring and control of operation of the hotel’s service, kitchen and maintenance production systems and their subsystems.
2. Overseeing the product(s) design, kitchen and services composition, content and ensuring the overall service(s) offered compliment each other in a positive manner.
3. Facilities location(s), overall design, functionality and layout(s). This includes such as restaurant and kitchen facilities, maintenance, support services and storage facilities.
4. Facilities maintenance planning, scheduling and control. Preparing regular schedules and ensuring strict compliance to the approved performance standards at all times.
5. Planning, maintaining and supervision of a comprehensive quality assurance system. This includes all performance standards, processes and procedures, necessary checks and balances as well as the documentation(s) needed throughout.
6. Materials management and inventory control, as evidenced by competent overall logistics planning and execution throughout hotel operations. This includes such things as waste, possible pilferage and other losses contributing towards maximizing yield and profits.
7. Advance work planning and scheduling in close co-ordination with the heads of different departments, human resources and management concerned.
8. Productivity monitoring and management, as evidenced by active work planning and measurement of each employee’s output and performance in close coordination with the human resources, individual department(s) and management.
9. Defining Health and Safety standards and implementing corresponding Health and Safety policy, procedures and regulations in order to ensure that standards are met at all times.
10. Managing and promoting employee performance and attending to staff training issues in close coordination with the human resources personnel.
11. Motivating and supervising other members of the operations team. Taking direct personal responsibility of the entire team, its performance, output and the welfare of its members.
12. Setting and monitoring the compliance to / fulfilment of objectives, performance standards and tasks for all personnel under his / her direct supervision.
13. Project management. Taking responsibility and overseeing other possibly upcoming projects / improvements regardless of their scope or scale, on time and to the desired standard, as specified by the Hotel General Manager.
14. Security operations planning, preparation, management and control. Unless otherwise instructed by the Hotel General Manager.

Apply Instructions

Please apply along with your detailed CV, Cover document and recent pp sized photo via email to catikaji@gmail.com or info@hotelqueenspark.com . Only shortlisted applicants will be contacted for interview.Only experience persons are encouraged to apply.

This Job is expired. The Company is no longer accepting applications for this position.