Job Title: Customer Care Incharge (1)
Job Description
• Responsible for accumulating and reporting the customers feedback and complaints
• Responsible for assigning the complaints of delivery to the incharge and follow up till the complain is resolved
• Inform customers about redress of the problem and take their feedback
• Prepare reports on all activities and submit it to the supervisor for review and verification
• Compile reports on overall customer satisfaction
Qualification
• Minimum Bachelors Degree preferably in Management or equivalent
• Minimum of 3 years experience in related field
Requirement/Skills
• Should have eloquent communication, documentation and negotiation skill
• Should be self motivated and have a positive learning attitude with good interpersonal skills
• Knowledge of Microsoft Office and telephone protocol
• Ability to work under pressure and during odd timings