Vianet Communications - Recent Job Vacancy Nepal

Job Duties & Responsibilities:

Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
To register the ticket on proper support ticket heading.
Providing customers with the organization’s service, product, and features information.
Making sales or recommendations for products or services that may better suit client needs.
Renewing packages, collecting payment providing bill to customers.
Handling accounts and billing issues for customers.
Engage in inactive customer follow-up when required.
Taking part in training and other learning opportunities to expand knowledge.
Provide effective resolutions to all the escalated issues.
Empathize with the customer and build the rapport.
Correct escalation to upstream and downstream department
Adhering to all company policies and procedures.

Technical :

Troubleshoot internet and IPTV issues including on all consumer devices and recommend resolutions to ensure better customer services.
Troubleshoot and explain Wi-Fi issues to customers
Router Configuration
Update firmware on consumer devices
Correct escalation to upstream and downstream department
Coordinate with customers and the relevant departments of Vianet in order to schedule field visit at customer premises where required
Follow up to customers to evaluate service delivery Schedule Adherence
Participate in on-call rotation schedule for weekends and public holidays
Participate in over-time schedules if necessary as per the requirements of the company

Number of Vacancy(ies): 1

Qualification: +2 completed or equivalent level of education

Experience: Bachelor’s running/Complete in management or computer engineering stream

Contract of Employment: Full-time

Job Location: Panipokhari

Skills and Knowledge:

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
You love to listen
You are customer centric.
Passion for care, curious to listen and empathetic in nature.
Enthusiastic and Problem Solver
Ability to work as part of a team to achieve individual and team results
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
You have the flexibility to work any shift Expected

Industry Type Telecommunication / ISP

Location Chabahil,ktm

Organization Size 1-10