Jagdamba Motors Pvt. Ltd - Recent Job Vacancy Nepal

Manage Customer care dept. team
Manage incoming and outgoing calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Min. Bachelor completed
Min 2 years experience on related field
Must know excel, word, PowerPoint, email, etc.
Must be result driven
Outspoken, flexible on time and trustworthy

Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com

Note: Please mention position as "Head- Customer Care Department" at subject.

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Automobiles and Parts

Location Naxal, Kathmandu

Organization Size 100+

Head- Customer Care Department Senior Level