As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
• Ensure that the Guest Service Desk is manned operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
| Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | |
| English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | |
| Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | |
| Time Flexibility- Must be flexible and can adapt in any environment. |
Drop your Cv at :
fo@nepaligharhotel.com
Contact :
9813512526
Nepali Ghar Hotel is designed and crafted in a traditional way to provide an authentic Nepalese experience whilst meeting the modern comfort, technology and facilities. Equipped with all facilities such as heavenly bed, high speed Wi-Fi access, 24/7 fitness centre, meeting room, all day dining, room service and genuine Nepalese hospitality that assures a memorable experience!
Located in the central and main touristic hub Thamel. Pamper yourself with nearby attractions such as Garden of Dreams, Narayanhiti Royal Palace, Kathmandu Durbar Square within short walk. Other UNESCO World Heritage sites such as Swayambhunath, Pashupatinath, Boudhhanath, Patan Durbar Square are all within 6 km distance only and airport is just 5 km away.
