Proven working experience as guest relations manager Working experience in hospitality Adequate knowledge of personalised services principles and processes Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques Familiarity with industry’s latest trends Hands on experience with guest relationship management software Proficiency in English, multilingualism will be considered an asset Guest service orientation and drive Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours
Ensure and provide flawless, upscale, professional and high class guest service experiences Analyse customer feedback and provide strategic direction to continuously improve overall rating Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests. Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
This Job is expired. The Company is no longer accepting applications for this position.
National Chain Hotel.
