General Manager

Job Description

General Manager

Background

Established in 2001, Kangaroo Education Foundation (KEF) is an innovative and specialist educational consultancy service provider with its Head Office in Kathmandu/Putalisadak, a regional HQ office in Pokhara, and offices in Kathmandu/Chabahil, Chitwan, Birtamode and Butwal.

KEF has successfully provided student counseling, recruitment and enrolment services at reputed universities and colleges overseas for more than a decade. The KEF team members are dedicated and experienced professionals with years of experience in education, training, consulting and management. We are a forward-thinking company and employ and reward forward-thinking people. As a business, we believe in quality service and professional delivery. This is reflected in our company structure and policy which defines success via agreed key performance indicators that we are all accountable for.

KEF is primarily focused on Australia, working in close co-operation with Australian universities and colleges and operating as a Qualified Education Agent Counselor (QEAC). KEF is also one of the first five New Zealand Specialist Agents (NZSA) operating in Nepal recognized by Education New Zealand (ENZ), a government body that promotes New Zealand education worldwide.

In addition to Australia and New Zealand, KEF also provides counseling, recruitment and enrollment services to students for European universities and colleges in Ireland, the UK, The Netherlands and Switzerland.

With now six KEF offices in Nepal and one planned to open soon in Australia, we, as a company, are not only succeeding, we are growing, and we look forward to further national and international expansion in the coming years.

Duties and responsibilities

The General Manager (GM) is a senior role in the company. The GM oversees the management and day-to-day smooth running of the Head Office and company as a whole to ensure the provision of efficient services to its clients and stakeholders.

The General Manager is based at the KEF Head Office in Kathmandu and reports to the Managing Director unless stated otherwise. This is a full-time position.

Operational planning and management

• Monitor the planning, implementation and evaluation of the company’s programs and services
• Compile departments action plans and individual plans to develop an overall operational plan that incorporates goals and objectives towards the strategic direction of the company
• Monitor progress against these plans to ensure that KEF attains its objectives both in the national and international spheres.
• Ensure that the operation of the company meets the expectations of its clients and stakeholders
• Monitor and oversee the efficient and effective day-to-day operation of the company
• Ensure that staff, clients, stakeholders files are securely stored and privacy/confidentiality is maintained
• Supervise and delegate daily accounting and logistics tasks to the Office Manager

Financial planning and management

• Work with staff in preparing a comprehensive budget to be submitted to the Managing Director
• Monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximised and that fixed costs are minimised.
• Approve expenditures within the authority delegated by the Managing Director
• Ensure that sound bookkeeping and accounting procedures are followed
• Administer the company finances according to the approved budget and monitor the monthly cash flow
• Provide the Managing Director with comprehensive, regular reports on the revenues and expenditure of the company
• Ensure that the company complies with all legislation covering taxation and withholding payments

Human Resources management

• Implement the human resources policies, procedures and practices including the development of job description for all staff
• Recruit staff with the right technical and personal abilities to help further the organization’s mission
• Ensure that all staff receives an orientation to the organization and that appropriate training is provided including training in the use of the KEF proprietary software
• Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
• Apply KEF HR policies regarding incentive or penalty according to the staff performance review
• Coach and mentor staff as appropriate to improve delivery of KEF services and performance
• Establish a positive, healthy and safe work environment in accordance with legislation and regulations

Business Development /Marketing, Public Relations and Communication

• Research, develop and implement a marketing plan (including a section for all KEF offices) for the promotion and potential expansion of company business
• Ensure branding guidelines are respected by all staff to ensure consistent company culture and identity
• Develop printed, audio and/or video promotional material
• Supervise the maintenance of KEF online presence and ensure regularly updated contents
• Develop and maintain an updated list of media contacts, establish and maintain media relationships
• Represent the company in public and corporate events as well as with the press.
• Organise, conduct and attend relevant seminars, meetings, and participate in relevant national and international events and fairs for the promotion of the company business as instructed
• Develop and implement an adequate system to improve coordination between all departments and between the different national KEF offices

Branch Management

The General Manager is responsible for overseeing all KEF offices.

• Monitor all operations of all KEF offices
• Supervise and guide all KEF branch and Franchise offices’ staff and Heads of Operations
• Ensure the effective marketing and promotion of the branches according to the KEF Marketing Plan
• Monitor and supervise each KEF branch and Franchise’s financial management and results
• Develop adapted strategies and solutions and provide relevant guidance to increase financial returns

Qualifications

Education

University degree in a related field / Masters Degree, preferably in Business Administration. Foreign degree an asset.

Required skills and experience

• At least five years’ senior level experience of management of people and resources
• A good level of commercial awareness and in depth knowledge of educational markets and changing business environments
• Proven leadership skills and excellent inter-personal skills with the ability to motivate staff
• Strong communication and presentation skills are essential
• Excellent planning and organisational skills
• Excellent analytical and problem-solving skills
• Very good computer literacy, including ability to use effectively MS Office products, email, social media and Internet, and learn KEF proprietary software.

Language skills

• Very good written and oral command of English and Nepali

How to apply

Send a motivation letter along with your updated CV to HR@kangaroo.edu.np . Write “GM Application” in your email Subject Line.

Please note that telephone enquiries will not be entertained.

Deadline for application: 16 October 2015 (29 Ashoj 2072)

Only shortlisted candidates will be contacted for interviews.

This Job is expired. The Company is no longer accepting applications for this position.