- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner - Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
Experience in Guest Services, with a strong knowledge of surrounding areaS
