Ramro Job
Lumbini Net Pvt. Ltd.

Front Desk officer

Lumbini Net Pvt. Ltd.
Location: Biratnagar
Salary: Negotiable
Posted Date: 2016-04-21 Deadline: 2016-04-30
  • Nos. of Opening : 2
  • Location : Biratnagar
  • Working Position : Entry Level
  • Qualification Degree : Bachelor ( Student in there final year are highly encourage to apply)
  • Salary : Negotiable
  • Category : Customer Service / Data Entry
  • Nature : Full Time
Job Description

The Front Desk Officer is responsible for catering client-specific services. As part of her duties, the officer announces visitors, answers the telephone and manages routine operations.

Main Job Tasks and Responsibilities

  • The Front Desk Officer must be skilled with the use of professional communications etiquette over the phone and in person
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, by communicating and coordinating with internal different departments
  • The Front Desk Officer maintains a safe and hazard free work environment using her interpersonal skills, and the skill to communicate in a professional and pleasant demeanor
  • The Front Desk Officer uses her outstanding communication skills, while interacting with all forms of persons. They should be able to adjust their communication style depending on who they interact with and client specific demands
  • Drawing from a balanced mix of communication, organization and customer service skills, front desk officers effectively shall manage multiple tasks simultaneously with diplomacy and professionalism
  • Should be able to identify and understand issues, problems and opportunities; obtain and compare data from different sources to draw conclusions; develop and evaluate alternatives and solutions to solve problems; and then choose a course of action. ( The position requires adaptability and flexibility - especially when experiencing changes or challenges in the workplace)
  • Respond promptly to inquiries obtained
  • Handle and resolve customer issues/complaints
  • Record details of inquiries, comments and complaints
  • Manage administration
  • Follow up on interactions
  • Contributes to team effort by accomplishing related results as needed
  • Willingness to work a flexible schedule and occasional overtime when needed

Job Specification

The attributes & values, we seek and preserve in our team members:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong decision making and analytical abilities
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality

Skills:

  • Basic knowledge of operating a computer & Customer Handling

Experiences:

  • Some experience in a customer service or help desk capacity required
  • Some experience with multiline telephones, and personal computers helpful

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Information Technology / Software
Location Sanepa, Lalitpur
Organization Size 50-100
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