The Front Desk Officer must be skilled with the use of professional communications etiquette over the phone and in person
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Thoroughly and efficiently gather customer information, access and fulfill customer needs, by communicating and coordinating with internal different departments
The Front Desk Officer maintains a safe and hazard free work environment using her interpersonal skills, and the skill to communicate in a professional and pleasant demeanor
The Front Desk Officer uses her outstanding communication skills, while interacting with all forms of persons. They should be able to adjust their communication style depending on who they interact with and client specific demands
Drawing from a balanced mix of communication, organization and customer service skills, front desk officers effectively shall manage multiple tasks simultaneously with diplomacy and professionalism
Should be able to identify and understand issues, problems and opportunities; obtain and compare data from different sources to draw conclusions; develop and evaluate alternatives and solutions to solve problems; and then choose a course of action. ( The position requires adaptability and flexibility - especially when experiencing changes or challenges in the workplace)
Respond promptly to inquiries obtained
Handle and resolve customer issues/complaints
Record details of inquiries, comments and complaints
Manage administration
Follow up on interactions
Contributes to team effort by accomplishing related results as needed
Willingness to work a flexible schedule and occasional overtime when needed
Job Specification
The attributes & values, we seek and preserve in our team members:
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Has "thick skin" and is able to handle complaints and unpleasant customers
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule and occasional overtime when needed
Possess a strong work ethic and team player mentality
Skills:
Basic knowledge of operating a computer & Customer Handling
Having bike licence will be preferable.
Experiences:
1+ years of experience in a customer service or help desk capacity required
Some experience with multiline telephones, and personal computers helpful
This Job is expired. The Company is no longer accepting applications for this position.
