Front Desk Attendant cum Supervisor Senior Level

Job Description

Front Desk Task:

• Ensure outstanding customer care at all times.
• Monitor all special guests and requests.
• Review daily front office work and activity.
• Review front office log book and (guest feedback) forms on a daily basis.
• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations. 
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Arrange sightseeing tour for the guests.
• Maintain vehicle movement records timely.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Administrative Tasks:

• Maintain stock of all kinds of stationary supplies. Place order of stationary supplies when necessary.
• Conduct daily audit of all rooms.
• Supervise the work of housekeeping staff.
• Maintain daily stock of water, beverage, alcohol drinks, and housekeeping materials in storage.
• Maintain daily stock of all kinds of beverages, water in the refrigerator in restaurant.   
• Produce daily report of the room and restaurant sales and submit it to the MD.
• Cross check all billings are correctly maintained. 
• Follow-up credits. Receive credit payments.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to MD.
• Ensure all installed equipment (such as TV, telephone, air conditioning etc.) are working properly. Arrange repair and maintenance works when necessary.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Ensure staffs wear the proper uniform at all times. Require all employees to wear proper uniforms when they are on duty.
• Assist all departments in servicing the guests during high volume periods.
• Perform other duties as assigned, requested by management.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring all the staff.

This Job is expired. The Company is no longer accepting applications for this position.