Front Desk

Job Description

Scope of job (Duties & Responsibilities):

1. Directs & coordinates the activities of the FO department.
2. Perform the function of a link between the management & front office employees.
3. Perform budgeting function.
4. Plan the present & future need of resources.
5. Schedules the tasks of the front office employees.
6. Evaluate the job performance of front office staff & fills their appraisals.
7. Conduct training programs.
8. Resolve guest problems quickly, efficiently & courteously.
9. Reviews all reports generated by all the sections, included night auditors report.
10. Ensure all SOPs (Standard Operating Procedures) are followed.
11. Maintain coordination & good communication with other departments of the hotel.
12. Conduct regular staff meetings & staff briefing.
13. Resolve employee grievances.
14. Motivate the staff to work in a team to achieve the organization objectives.
15. Coordinate with the sales & marketing team to ensure maximum sales of hotel rooms.

Job Specification

Job specification

Required: Academic +2 or Bachelors, Excellent English Communication skills, Office Package use and Telephone etiquettes

Professional Demeanor

• Reports to work on time
• Has a positive attitude towards the job and the hotel
• Recognizes positive and negative aspects of the job
• Possesses maturity in judgment
• Appears businesslike
• Maintains control and composure in difficult situations

Congenial Nature

• Smiles readily
• Exhibits cordial and pleasant behavior
• Is a people person

Helpful Attitude

• Is sensitive to the guests’ needs
• Possesses a sense of humor
• Responds and speaks intelligently
• Demonstrates creatively
• Practices good listening skills

Flexibility

• Willing and able to accept a different work shift if necessary
• Understands others’ points of view
• Willing to try new ways of doing things; innovative
• Works well with guests and hotel staff; a team player

Well-Groomed Appearance

• Dresses appropriately; meets property standards for wear and care of uniform, jewelry, and personal grooming

 

Apply Instructions

Tel: 9823423597, +977-1-424 1897 / Mobile: +977-9841643221 / Email: kathmandu@4nations.com.au / bhaskar@4nations.com.au

This Job is expired. The Company is no longer accepting applications for this position.