Qualification Degree : Bachlore running or completed/Management field
Salary : Negotiable
Category
: Others
Nature : Full Time
Job Description
Main Duties
Customer Service
Served as a single focal point between the customer and the different departments of the workshop.
Manage databases of all records related to the repairs of the vehicles.
Listen the customer concern and record it in the customer care database.
Provide best possible service to the customer.
Maintain positive interactions and good working relationship with other departments and colleagues.
Operational
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of customer.
Receives and handles all inquiry calls from the customer for booking, follow-up and regular check-up.
Give attention to the customer concern while receiving calls, complains.
While maintaining database, record all necessary information, customer name, vehicle no., address, contact no, e-mail address etc. or in the format as prescribed by the company/ manufacturer.
Make follow-up calls to the customer for their vehicles routine check-up, follow-up check-up and check-up by appointments..
Take repair and maintenance booking from the customer and inform them at least 2, 3 days in advance in order to make sure that they will bring their vehicle for repair on appointed time.
If the customer doesn't show up until 30 minutes, call them for rescheduling the maintenance works.
Report service manager about the bookings and follow-up and ask for the necessary arrangements for the repairing and maintenance works of the booked vehicles.
Prepare and submit daily maintenance works reports to the management.
Conduct customer satisfaction survey on the basis of repairing and maintenance work and report it to the management.
Maintain post follow-up reports for future reference.
Job Specification
Personnel
Other Duties
Responds to changes in function and procedures in the area of DCRC works as per the guideline provided by the organization and the company.
Have through understanding of working procedures of the industry.
Puts forward suggestions to the management in relation to the Work Quality and
Work Performance.
Have an understanding of and adhere to the organization's rules and regulations and in particular, the policies and procedures related in operating machines and tools being used in the workshop.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Apply Instructions
Interested candidate can directly mail their C.V at nabin@ford.com.np
This Job is expired. The Company is no longer accepting applications for this position.
