We are looking for a talented Technical Support professional to become a Zegal guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook.
Answer all questions related to Zegal and escalate when necessary
Educate and empower our customers to become better Zegal users
Proactively look for solutions to problems and propose improvements if something could work better
Drive product change and improvement to make Zegal the leading support platform
QUALIFICATIONS
Technical skills
At least 1 year experience in Customer Service;
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation;
Knowledge of common help desk/ticketing solutions; and
Excellent English.
Soft skills
You love talking to people on the phone and building relationships with your customers;
You are able to empathise with customers in a genuine way that lets them know you care about their issues;
You're a team player;
You have an ability to explain complex issues in beautifully simple terms;
You're able to plan, organise, and prioritise work.