Customer Support

Job Description

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Job Specification

• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Build Sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers
• Place or cancel orders.
• Resolve customer complaints via phone, email, mail or social media.

This Job is expired. The Company is no longer accepting applications for this position.