Ramro Job
MC Group of Companies

Customer Service Manager Mid Level

MC Group of Companies
Location: Kathmandu
Salary: Negotiable
Posted Date: 2016-11-06 Deadline: 2016-11-20
  • Nos. of Opening : 1
  • Location : Kathmandu
  • Working Position : Mid Level
  • Qualification Degree : Bachelors
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

A customer service manager is responsible for ensuring customer satisfaction through good after sales service on the products sold by the company with the help of a team of assistant, local technicians, and sub-contracted technicians. Other responsibilities of the customer service manager include:

  • Developing customer service manual and implementing it.
  • Addressing customers’ inquiries and complaints
  • Maintaining accurate records of discussions or correspondence with customers.
  • Training employees and technicians to deliver high standard of customer service.
  • Coordinating with Sales and Marketing Manager to discuss ways to improve customer service.
  • Managing and Ordering the Spare Parts from Vendors.

Job Specification

  • At least 2 years of experience in handling customer complaints (preferably electronic goods)
  • Bachelors degree in marketing or engineering or any related field
  • Sound knowledge of customer handling etiquettes
  • Sound knowledge of company products
  • Fluent in both Nepali and English
  • Sound knowledge of MS Office, email and internet
  • Good communication skills
  • Ability to work under pressure and to handle customers of any types

This Job is expired. The Company is no longer accepting applications for this position.

Industry Type Business House
Location Radhakuti Arcade, Putalisadak, Kathmandu
Organization Size 50-100
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