Customer Service/Data Entry Representative

Job Description

1.    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2.   Responding promptly to customer inquiries.
3.   Communicating with customers through various channels.
4.    Acknowledging and resolving customer complaints.
5.   Knowing our products inside and out so that you can answer questions.
6.   Processing orders, forms, applications, and requests.
7.   Keeping records of customer interactions, transactions, comments, and complaints.
8.   Communicating and coordinating with colleagues as necessary.
9.   Providing feedback on the efficiency of the customer service process.
10  Ensure customer satisfaction and provide professional customer support

11. Maintain Customer Ledger

12. Data Entry on tally if necessary.

Job Specification

• (Freshers are highly encouraged to apply).
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different.
• Friendly personality and team player.
• Ability to work under pressure.
• Fluency in written and spoken English.
• Good communication skills- written and verbal. 

Apply Instructions

Eligible interested candidates can send their resume at snsoffice2006@gmail.com . Phone calls shall not be entertained. 

Selected canidate shall be entitled to lunch allowance.

This Job is expired. The Company is no longer accepting applications for this position.