Customer Service Assosiate Mid Level

Job Description

DESCRIPTION:
An Adezon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Adezon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required:

Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Adezon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business – as much as 66 hours a week, most often occurring in the weeks surrounding the holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS

• Qualifications Required
• Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

About Adezon.com
Adezon.com – a place where builders can build. We hire Nepal’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. Adezon offers products from books and electronics to trending products.
Technological innovation drives the growth of Adezon, offering our customers more selection, convenient shopping, and low prices. Adezon Cloud Services provides entrepreneur and small to large businesses a web services such as UX Website Design, UX Website Redesign, SEO, Local SEO and Digital Marketing Services.
We want you to help share and shape our mission to be Nepal’s most customer-centric company. Adezon’s evolution from Web site to e-commerce partner to web services platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun.

Salary Negotiable.

Requirement: Female (2)

Interested candidates can also contact us on:
https://www.facebook.com/adezonshopping/
www.adezon.com
For any inquiries, Call us at: 9841461246/9818443052

This Job is expired. The Company is no longer accepting applications for this position.