Customer Management Executive Mid Level

Job Description

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Select, hire, and train new team members
• Network with various departments and groups that are involved in customer support, orders, and processing
• Ensure maximized productivity and minimized costs
• Encourage and motivate team members for continuance of quality service delivery

Job Specification

 

• Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
• Ability to effectively work with a team
• Problem solving skills 
• Possession of interpersonal skills to be able to relate cordially with different classes of people
• Ability to handle stress well
• Ability to listen and pay attention to details
• Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
• Possess a pleasant and clear speaking voice, coupled with a fluency in English

Apply Instructions

Interested candidates are requested to send their updated CV with a cover letter at "info@farmtracnepal.com"

This Job is expired. The Company is no longer accepting applications for this position.