Customer Care Executive (DCRC)- Autocare Mid Level

GO FORD, GO Automobiles Pvt. Ltd.

Location: Swoyambhu

Salary: Negotiable

Posted Date: 2018-07-19 Deadline: 2018-07-25

Nos. of Opening : 1
Location : Swoyambhu
Working Position : Mid Level
Qualification Degree : 10+2 or Bachelor Running
Salary : Negotiable
Category : Customer Service / Data Entry
Nature : Full Time

Job Description

Serve as a single focal point between the customer and the different departments of the workshop.
Manage databases of all records related to the repairs of the vehicles.
Listen the customer concern and record it in the customer care database.
Provide best possible service to the customer.

Job Specification

Receives and handles all inquiry calls from the customer for booking, follow-up and regular check-up.
Give attention to the customer concern while receiving calls, complains.
Maintaining database of customers
Make follow-up calls to the customer for their vehicles routine check-up, follow-up check-up and check-up by appointments..
Conduct customer satisfaction survey

Apply Instructions

Send your resume and cover letter to hrm@ford.com.np

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Automobile Industry

Industry Type Automobiles and Parts

Location Thapathali, Kathmandu

Organization Size 50-100

Active Jobs By GO FORD, GO Automobiles Pvt. Ltd.