Ramro Job
Laxmi Intercontinental Pvt. Ltd.

Customer Care Executive Mid Level

Laxmi Intercontinental Pvt. Ltd.
Location: Kathmandu
Salary: Negotiable
Posted Date: 2018-08-02 Deadline: 2018-08-09
  • Nos. of Opening : 2
  • Location : Kathmandu
  • Working Position : Mid Level
  • Qualification Degree : Masters/Bachelors
  • Salary : Negotiable
  • Category : Customer Service
  • Nature : Full Time
Job Description

MAIN DUTIES/RESPONSIBILITIES

  • Confer with customers by telephone or in person to provide information about products or services
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
  • Collection/Maintain/Analysis of filled Customer feedback form, GSI form or any complain registered by customers.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of repaired results or any planned adjustments.
  • Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
  • Determine customer service requirements by maintaining contact with customers
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplish information systems and organization mission by completing related results as needed.

 

This Job is expired. The Company is no longer accepting applications for this position.

Organization Summary

Laxmi Intercontinental Pvt. Ltd is the authorized dealer of Hyundai Motors since February 2009. After the acquisition of distributorship in 2009, Laxmi Intercontinental started working in the imports and sales of various Hyundai car models. 

It is currently a key player in Passenger Car Segment in Nepalese automobile market, and we are proud to deliver high quality Hyundai cars and offer better mobility solutions to our valued customers. In Nepal, Hyundai vehicles have been able to win hearts of many and are known for durability, reliability, fuel efficiency, after sales service along with BEST RESALE VALUE. We not only aim to provide better car, but also quality after sales service to our valued Hyundai customers-we consider customer’s satisfaction as our top priority. For this, we have established state-of-art showrooms and technologically-superior after sales service facilities which are at par with Hyundai’s global standard in all major cities across Nepal.

 
Industry Type Automobiles and Parts
Location Naxal, Kathmandu
Organization Size 50-100
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