Job Description
The Cash and Voucher Assistance (CVA) Officer is responsible for timely implementation of CVA interventions in the BHAKARI program in close coordination with the local government and district implementing partners. The Officer is responsible for leading CVA activities at the district level supporting partners on deployment of all CVA relevant tools and process required for planning and implementation working closely with the District team. The CVA intervention includes value voucher, multipurpose cash grants, cash for work, and Shock Responsive Social Protection. These responsibilities also include supporting deployment of assessment such as household need assessment, market assessments etc. The position will also support implementation of Disaster Risk Reduction Activities whilst working closely with the DRR Focal point at the partners.
The Officer will work closely with the Emergency Response Team, District Coordinators, Monitoring Evaluation and Learning (MEL) team and Community Accountability and Reporting Mechanism (CARM) focal points. Moreover, as gender equality and social inclusion (GESI), child safeguarding, and environmental sensitivity are crosscutting and core components of the all MC programs, the Officer is required to ensure these components are integrated into the response interventions.
Essential Job Responsibilities
The specific duties and responsibilities of the Cash and Voucher Assistance (CVA) Officer include, but are not limited to, the following:
Program Implementation and Technical Support
- Support on setting up community level shocks and stress monitoring system and communicate on any contextual changes requiring emergency response
- Support local partners’ engagement and negotiation with local government, to ensure effective and timely implementation of emergency response programming, particularly digital cash and voucher programming
- Support local government to establish and strengthen system setup for cash based response as a district emergency response focal point
- Support to undertake assessments to determine most appropriate cash delivery modality/modalities for the context
- Coordinate with local government and ward representatives for selection of communities considering the effect of disaster, social and gender inclusiveness for implementation of CVA
- Coordinate with other program components for selection of integrated Cash for Work schemes, and oversee performance from community supervisors and technical person engaged in the schemes
- Plan and implement CVA activities in hard to reach areas and lies with TSPs to deploy appropriate transfer modalities
- Facilitate beneficiary registration, vendor selection, training and orientation for CVA in coordination with TSPs and MEL unit
- Ensure dignity and safety of beneficiaries during distribution activities aligned with the BHAKARI protection standards
- Contribute on developing capacity building material for different stakeholders including Local Government and implementing partners
- Participate in various Post Distribution and market monitoring surveys
- Participate in assessment, selection and training to cash and voucher participants, vendors, volunteers and distribution workers
- Working closely, support and mentor Social Mobilisers to enable them to perform CVA activities at the forefront
- Ensure all safeguarding and protection concerns are met and dealt with during the distribution process including, but not limited to safeguarding and protection mainstreaming guidelines
Monitoring, Evaluations, And Learning (MEL) And Reporting
- Coordinate closely with the Monitoring, Evaluation and Learning (MEL) team to generate and collect required information and data for measuring program intervention results
- Contribute to the production of formal and informal reports of the program in a timely and efficient manner
- With the MEL team led on implementation of issue log system embedded in community monitoring and feedback mechanism
- Document learning and experience from implementation of CVA activities
- Collect case studies to support on providing evidences of outcomes from the CVA intervention
- Work with CARM to ensure community complaints for CVA are addressed and adapted into the programming
- Establish and maintain effective program reporting, monitoring and evaluation systems for both internal and external use. Ensure filing adheres to internal protocols and is regularly maintained
- Carry out daily/weekly/monthly work plan as directed by the Emergency Response Senior Manager
- Deal with complaints and issues related to cash and voucher distribution in coordination with CARM
Influence & Representation
- Represent Mercy Corps Nepal towards local partners/local government bodies and community leaders for CVA process and ensure, in collaboration with Emergency Response Team and Cluster
- Attend all relevant cluster meetings when requested
- Support ongoing coordination and representation with relevant agencies, such as government officials, I/NGOs, as appropriate
- Maintain internal coordination and works closely with BHAKARI sectoral team and wider team members and support integration within programs at district level
- Support on organizing appropriate staff meetings, workshops, planning sessions as required
Finance and Compliance Management
- Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance
- In liaison with the Finance department, make sure all transactions are sent to the beneficiaries at designated areas of intervention on time
- Work closely with finance/compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities
- Support and orient on MC Code of Ethics and uphold Mercy Corps’ Zero tolerance of corruption policy Security
- Work closely with relevant field management staff to develop and maintain systems that ensure the safety and security of operating teams when implementing CVA activities
- Ensure compliance with security procedures and policies as determined by country leadership
- Proactively ensure that team members and community operate in a secure environment and are aware of policies
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects
- Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues
Other
- Ensure proper integration of safeguarding and GESI aspects into sector specific project planning and implementation.
- Mercy Corps as a humanitarian agency is expected to respond as and when a crisis and humanitarian situation engulfs. As an MC employee all staff are expected to be part of humanitarian and emergency response in addition to their regular roles and responsibilities
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence
- Conduct themselves both professionally and personally in such a manner as to bring credit to Mercy Corps and not to jeopardize its humanitarian mission
- Other duties as assigned by their supervisor, Chief of Party, and/or Country Director
Job Specification
Supervisory Responsibility: N/A
Reports Directly to: District Coordinator in respective Districts with technical reporting to Emergency Response Cash Advisor
Works Directly with: Emergency Cash Advisor, Emergency Coordinator, BHAKARI consortium team, including implementing partners.
Knowledge and Experience
- Bachelor’s degree in development studies, Social Science or other relevant degree
- Minimum of 1 to 2 years of experience in cash programming required
- Strong understanding of theoretical and applied knowledge about Cash and Voucher Assistance
- Demonstrated technical competence to lead rapid market assessments, identify and initiate setup of payment mechanisms, conduct response analysis and cash program design, develop cash SOPs designed to reduce risk and enhance quality
- Understanding of social protection and linkages between CTP and social protection systems, desirable
- Previous CVA experience in complex/emergency responses, and working with a consortium in Nepal context is preferred
- Experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills
- Demonstrated ability to manage and communicate effectively with team members of varied work styles
- Demonstrated flexibility and creativity in planning and problem solving
- Proven ability to learn quickly, lead a program to achieve stated results and objectives
- Ability to effectively represent Mercy Corps and its interests to key stakeholders
- Experience working with international NGOs, and/or private sector organizations focused on development or humanitarian assistance
- Excellent oral and written English and Nepali skills required, knowledge of local languages highly preferred
- Ability to work effectively with an ethnically diverse team in a sensitive environment
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