Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries
Job Specification
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.
Apply Instructions
Candidates are requested to apply with updated CV at vacancy@jagdambamotors.com
Note: Please mention position as "Call Centre Representative" at subject.
This Job is expired. The Company is no longer accepting applications for this position.
