Educational Qualification : Preferably Master’s Degree but not less than Bachelor’s Degree in any discipline.
Experience Required : Minimum 3 years of commercial banking experience along with 2 years’ of experience in Credit/Relationship Management and 1 year in Branch Management preferably.
A brief description of the job:
Business Development
Maintain develop relationships with key existing & prospective customers
Ensure achievements of planned branch growth by implementing strategies to achieve deposits, risk assets and other sales plan targets.
Spot and refer customers to other business units /sell consumer bank products and keep a record of call reports on customers who have been called.
Understand competitor’s products, pricing, strategies and provide regular feedback to Business Heads.
Operation Management
Ensure effective operation by way of following laid down procedure
Ensure proper management of Operation risk of the Branch
Ensure regulatory requirement is compiled for all transaction
Manage cost of the branch within budget. Control of operating costs by monitoring Branch controllable costs & analyzing trends in cost performance.
Manage customer complain
Ensure Audit Rating of the Branch is Satisfactory
Perform KYC of all customers
Review KYC and update the same on ongoing basis.
Ensure collection of fees and commissions and no loss of revenue.
Coach/guide staff on rationalization of workflow & service deliveries and achieve efficiency.
Review and monitor all reports pertaining to the Branch and take corrective actions where required.
Maintain close monitor of system security, premises security to avoid any untoward incident
Customer Service
Monitor service delivery, suggest/initiate/implement change in work procedures without breaching compliance and bank’s policies.
Ensure smooth operations of all departments of customer service
Ensure excellent customer service by effectively handling peak customer hours, resolving customer complaints and providing service within the stipulated service delivery time.
Coach/guide staff on rationalization of workflow & service deliveries and achieve efficiency.
Management/reduction of queues' through implementation of innovative ideas
Ensure effective operation by way of following laid down procedure
Credit
Monitoring Credit Facilities viz Covenants, follow ups, site inspections and recoveries
Development and implementation of credit control procedures ensuring a strong credit culture
Ensure effective credit controls of branches
Approve loans within the delegated CAD
Human Resource Management
Clarify roles and responsibilities to all staff.
Lead/appraise/coach/manage the team.
Build commitment by involving direct reports in problem solving & decision-making; providing staff with appropriate level of autonomy.
Promote Team Spirit and “One Bank” attitude. Enhance /multi-skill Branch staff so that they can assume higher and/or different responsibility.
Identify and develop a potential successor.
Recommend rewards/promotions in line with performance.
Identify the Training needs and conduct in-house training.
Manage annual leave of branch staff without hampering service delivery.
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This Job is expired. The Company is no longer accepting applications for this position.
Organization Summary
NIC Asia Bank is one of the largest private sector commercial banks in the country in terms of capital base, balance-sheet size, number of branches, ATM network and customer base. The Bank has 53 branches at present, which will be expanded to 66 branches within July 2014 with the relocation of 13 branches, which were merged together during the merger process. The existing branch network, across Nepal, covers almost all major financial centers of the country.
